Sturdy Health Primary Care - Norton

Care By Appointment Only
14 Taunton Avenue
Norton, MA  02766
Phone: 508-285-9500
Fax:  508-285-3388
Billing Inquiries: 508-285-6116
A unit of Sturdy Memorial Associates

Sturdy Health Primary Care – Norton’s goal is to provide the highest quality healthcare by working together to meet your healthcare needs. In addition to Wheaton College students, Sturdy Health Primary Care – Norton provides medical care to the surrounding community and local residents. Please feel free to contact Kate Puopolo, LMHC – Associate Dean for Health and Wellness and Director of Counseling at [email protected]   for additional information.

Scheduling Appointments

The receptionists at Sturdy Health Primary Care – Norton do their best to schedule appointments that are convenient for you during the three hours each day that are allotted for Wheaton students. If an appointment is not available with one of our doctors, you may be offered an appointment with one of our Nurse Practitioners. The nurse practitioners work very closely with our doctors to provide excellent care to patients. If, after your appointment with an Sturdy Health Primary Care – Norton provider, you require further treatment, you will be referred to the many specialists in the area that are able to provide you with the specialized medical attention that you need. Most visits at Sturdy Health Primary Care – Norton are 15 minutes long, which is typically long enough to address your primary concern. If you have several health issues, some may need to be addressed at another visit.

Canceling Appointments

If you are unable to keep your appointment, please notify us as soon as possible so that we may give that appointment to another student.

What to Bring to Your Appointment

You should arrive for your appointment ten minutes early in order to complete the registration process. Each time you have an appointment, we will ask for your insurance card as well as update your personal information.

Billing Information

Sturdy Health Primary Care – Norton does not bill students for office visits during the academic year and there is no co-pay charged regardless of whether you are enrolled in the college-sponsored health insurance plan or are enrolled in a personal health insurance plan. Your insurance company will be billed for office visits and you will be charged a co-pay from the close of the school year through mid-August. Year-round, your insurance will be billed for any lab work, such as a blood draw, urine culture, throat culture, or Pap smear. Your insurance will also be billed for any procedure you may undergo, such as a wart removal or ear irrigation. Additionally, certain immunizations may be billed to your insurance. It is very important that we have your complete insurance information on file as you will be responsible for any deductibles or co-pays. Sturdy Health Primary Care – Norton is a unit of Sturdy Memorial Associates and any charges to your insurance will be billed using the Sturdy Memorial Associates’ tax ID number.

On-Call Coverage

The Sturdy Health Primary Care – Norton practice provides off-hours physician coverage through an answering service Monday through Thursday from 4:45 PM through 9:00 AM the following morning and 4:15 PM on Friday until 9:00 AM the following Monday morning. Our physicians are part of a larger group of Sturdy Memorial Hospital doctors who provide on-call coverage. If you need medical guidance or advice during non-office hours, please call 508-285-9500 and the answering service will page the covering physician who will return your call.

Talking With Your Doctor – Make the Most of Your Appointment