Technology Basics

... just the essentials to get you started

If you have a problem with...

Problem description	Action	Contact or location
your password	go to	our password reset page
your computer or a general tech issue	contact	x3900 508-286-3900 or Email us
a classroom or lab, with a class currently in session	Rapid Response	x5600 508-286-5600
a classroom or lab, with no class in session	email	av@wheatonma.edu
a telephone or your voicemail	call	x4444 508-286-4444
a photocopier	go to	our photocopier service page

More information

• Self-service troubleshooting
• How do I get my computer repaired?
• Information on viruses, spyware, and phishing

Buying Hardware or Software

The software or technology you want may already be available on campus: see borrow/locate technology

students | faculty and staff

Technology Support Service Level Agreements

Information about the support provided to the Wheaton Campus community for software as well as hardware.

Purchasing Hardware

Wheaton has arrangements with a variety of vendors that may get you discounts on technology.
These vendors include:

• Apple (for Mac software and hardware)
• Dell (for PC hardware)
• Gov Connection (for miscellaneous parts and peripherals, e.g. external hard drives, memory sticks, etc.)

For general guidance on acquiring technology, explore the links below or contact Carol Specht in Technology Support at 508-286-5680.

 

For students

• Technology you will need at Wheaton
• Buying a computer (including vendor financing options)
• Buying software
  Note that Microsoft Office and Antivirus software are available for download on campus: see our software download page for more information

 

Faculty and staff

For Wheaton-related administration, research, and teaching

• Request a computer or other technology
  • Computer Allocation Policy
  • For faculty: request additional technology for teaching or research by filling out our request form , or contacting your technology liaison
  • For staff: request software for administrative use by contacting technical support at x3900
• The software may also be already available on campus: see our locate software and equipment page

For personal use, see:

• Buying a computer (see also the Wheaton computer sales program)
• Buying software

Locate or borrow technology

public services | finding software | borrowing technology

Public services

• Computer labs
• Printing
  Find out how to set up your computer for printing on public printers, and where to go for color printing
• Scanners
• File Services on Netspace
  Did you know that everyone on campus has at least 1 gigabyte of personal file storage that is accessed like a hard drive from any networked computer on campus? It's called File Services on NetSpace

Software

Find a public computer with specific software on campus, or see our list of academic software

• Downloading Microsoft Office and AntiVirus
  Available to the Wheaton community for free download from the network
• Assistive technology
  Public computers with screen readers and other visual and audio aids

Computers and other equipment available for borrowing

Audio and Video Equipment

List of Audio and video equipment available

• For a class
  If equipment is needed for a regularly scheduled room
  fill out a media services request form
  If you need to book a room with the equipment
  (i.e. the class event is outside of your regular classroom room booking), see Wheaton Conferences and Events
• For an event or conference
  See Wheaton Conferences and Events

Loaner Laptops

• For Faculty and Staff: Technology Support Loaner laptops
  We have a small number of laptops that can be borrowed by faculty and staff, for short periods such as conferences
  
• For students: Library Loaner laptops
  The circulation desk has Windows laptops available for library use by students with a valid Wheaton ID
  

Workshops and Consulting

For students | For faculty and staff

For Students

Software Consultation

For help with software, the following is available:

• A software tutor is available to help with most standard software (e.g. Microsoft Office)
• Software specialists can assist with software that you are using in your classes

• Assistive technology is available in several spaces around campus
• Media Services provides documentation for all of the classroom equipment as well as cameras, recorders, etc. that they loan to students for class projects. For more information on training or to borrow the equipment please email av@wheatonma.edu.

For Faculty and staff

Technology Orientations

New to working at Wheaton? You will receive a personal technology orientation from Technology Support.

In the meantime, you can view the technology orientation guide online.

Self Paced Tutorials

See our self-paced tutorials page

Workshops and sessions

There are several regular technology series available on campus:

• Training Classes
  A technology training series promoting skills on general-purpose productivity software such as email, Microsoft Office, and graphics software
  
• Tech and Talks (TNT)
  A lunchtime opportunity to explore the role of technology in teaching and research
  See the TNT site for details of past and upcoming presentations
• Faculty Workshops
  Offered on a variety of technology topics every January and May

Personal consultations

Different groups on campus support different aspects of technology -- all are available to meet with you to discuss your interests

• For using software and computer hardware
  Faculty should contact your Research and Instruction technology liaison.
  Staff should contact Technology Support at x3900
• For classroom, video, and audio equipment
  contact Media Services by emailing av@wheatoncollege.edu
• For incorporating technology into your business processes contact Technology Support at x3900