Technology Support Service Level Agreement and Standard Hardware Specifications
We are dedicated to answering and resolving all calls and emails to our department, as soon as possible, in the order that they are received. The only time that we will deviate from this procedure is if a college-owned computer system or application is not working. We will then respond to this call immediately.
Please refer to this list to see the standard hardware we currently support.
|Form Factor||OperatingSystem||Processor,etc||RAM||Video||Hard Drive,etc||CD/DVD||Display|
|Desktop Windows||Win 7||Intel Core i7 2600, 3.4GHz, 8M||4GB||512MB AMD Radeon HD 6350 Graphics dual DVI||250GB SATA 6.0GB and 8MB Data Burst Cache||8X DVD+/-RW||20" Wide Screen LCD|
|Desktop iMac||Mac OS 10.7.x||2.5GHz Intel Quad Core||4GB||varies||500GB Serial ATA Drive||Combo Drive||21.5"|
|Laptop Windows||Win 7||Intel Core i5-2540M, 2.60GHz, 3MB Cache||4GB||NVIDIA NVS4200M, 512MB DDR3 Discrete Graphics||250GB Hard Drive 5400RPM||8X DVD+/-RW||14.1" WXGA (1280x800)|
|Laptop Mac||Mac OS 10.7.x||2.3GHz Intel Core i5||4GB||varies||320GB Serial ATA drive @ 5400 rpm||Superdrive 8x||13inch (diagonal) glossy widescreen TFT display|
Please note these standards are reviewed annually. 2014-2015.