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How do I make an appointment?

There are two ways to make an appointment. Call the Counseling Center front desk at 508-286-3905, or stop in to our office at 42 Howard St to request an appointment in person. When you call or stop by, our Administrative Assistant Ellen will collect some basic information from you, such as your schedule and contact information as well as discuss options for scheduling your appointment with us.

Can I email the Counseling Center for an appointment?

Because we want to speak with you “in real time” when you request an appointment, and to best protect your privacy, we do not schedule appointments via email.

Can I make an appointment for my son/daughter, friend, team mate, student, athlete?

Because the decision to come to counseling is a highly personal matter, appointments cannot be made on behalf of someone else.  Even though you may strongly believe that someone could benefit from counseling–and you might be entirely correct– the decision to take the first step should always be the “client”. That being said, you can always offer to call the counseling center with someone, or walk them to the counseling center to set up their appointment if they feel this would be supportive for them.

How many times can I be seen for counseling?

We offer a short-term model of counseling. Think of our services as “primary care” for mental health.   If we think you can be helped with this brief model of care, you and your counselor will discuss the number of sessions necessary to achieve your goals.  If you need more frequent, comprehensive, extensive and/or specialized counseling beyond our short-term services, we can help!  Our Case Manager will assist you in making arrangements with off-campus providers or others at Wheaton who can help you.

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How is my privacy protected?

State law mandates that services offered at the Counseling Center are confidential. Counseling Center records are kept completely separate from all other college records. The Counseling Center maintains all counseling records in a secure, confidential electronic medical record. The Counseling Center therapists consult with each other, as needed, in order to provide quality care. Consultation with other licensed mental health professionals is also permitted for the purpose of quality care, as long as no identifying information is provided. In addition, as a training site, trainees at the Counseling Center are provided intensive supervision from Counseling Center staff and qualified faculty supervisors at their respective graduate program. Finally, the exchange of information with past, concurrent, and/or future providers for the purpose of providing better care is considered ethical practice. You may therefore be asked to provide permission to allow for such an exchange. Refusal to do so may result in your counselor declining to continue to work with you.

Communications between you and your therapist are not shared with others outside of the Counseling Center without your written permission, except under the following circumstances:

  • If we believe you may be at risk of harming yourself, someone else, and/or the college community, we are required to take action to try to prevent such harm. These actions may include hospitalization, emergency notification of parents, and/or communication with other college or community personnel, or others, to the extent necessary.
  • If there is suspected emotional, physical, and/or sexual abuse or neglect of a minor, disabled person, or elderly person, we are required by law to inform the appropriate state agency. This includes any minor siblings and disabled/elderly family members at home.
  • In the event of a court order or other mandatory legal process, we may be required to release records to the court.

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What is Case Management?

There may be instances in which your emotional, psychological or behavioral needs exceed the capacity, expertise or scope of practice of the Counseling Center. In order to encourage your personal, emotional and spiritual growth, your counselor may recommend services outside of the Counseling Center. These services may include:

  • off-campus professionals who provide a particular area of expertise; more frequent and/or intensive level of care; or conditions requiring a comprehensive, multi-disciplinary approach to your care
  • distance/phone/Zoom counseling with a current provider at home
  • Twelve Step/Recovery groups (e.g. AA, AL Anon)
  • intensive out-patient programs
  • in-patient hospitalization

Your counselor may recommend that you meet with him/her for a few “case management” sessions in order to assist you in making arrangements with services and/or off-campus providers; or in some instances may agree to meet with you as an adjunct to an off-campus provider(s). Additionally, your counselor may refer you to our Case Manager to help you make these arrangements.

Accessibility in the Counseling Center

The Counseling Center building is not ADA accessible and thus students with mobility needs may not be able to access the building. If a student with accessibility needs wishes to access Counseling Center services please call, or stop by (there is a sign and door bell at the bottom of the stairs individuals can ring and we will come out to meet you) and discuss your needs with a clinician. A suitable alternate location on campus will then be identified for services.

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