Greetings from the Office of Student Financial Services! We are committed to your success and want to provide quality customer service so you can make informed decisions and successfully manage your student account.
We encourage you to familiarize yourself with the topics below, and check items off as you go. Many questions may be answered by visiting Student Financial Services website. If you would like additional assistance, email email@example.com. We will respond to your email or call you. Please note, the Office of Student Financial Services sends all official communications to the student’s official Wheaton College email address.
Student Account Center – SAC
Wheaton’s Student Account Center (SAC) is hosted through our payment systems provider, Nelnet Campus Commerce. In the SAC, you may view your account transactions, anticipated credits from financial aid, make online payments, enroll in a semester based payment plan and grant account access to your parents or others. The SAC is a secure self-service site that provides access to real-time student account information. Wheaton does not print or mail billing statements. Nelnet customer support is available Monday through Friday 8:00 am to 10:00 pm (ET) at 800-722-4867.
Student Access to the Student Account Center through the student portal insideWheaton: open the WINDOW folder and select Student and Financial Records. Click on Financial Records then Student Account Center. You will automatically be connected to your student account (single sign-on). If you log in directly to SAC you will need to enter your Wheaton credentials (WID and password). Click here for a brief tutorial on the Student Account Center.
Authorized Parent and/or Proxy User Access to the Student Account Center: Once you receive the account access invitation and complete the registration process, your parent and/or proxy may log in using the email and password set up during registration. The Office of Student Financial Services confirms an individual’s authorization in the Student Account Center before providing detailed account information to family members.
Log in to the Student Account Center and review your billing activity
- Grant access to others through the ‘Manage Account Access” link in the SAC.
- Make online payments, or enroll in a payment plan through the SAC or by phone at 800-722-4867
- Confirm your account is paid in full, covered by financial aid or a payment plan by the semester’s due dates. The Fall semester’s due date is August 1 and the Spring semester’s due date is January 1.
Payment and Financial Holds
Student accounts not fully paid, on an approved current payment plan, covered by pending financial aid funds, and/or an approved loan by each semester’s due dates may have a financial hold placed on their account that prevents the release of room keys upon arrival to campus, and from adding and dropping courses. A $100.00 late fee may be assessed each month that a balance remains past the due date. Please note – rather than worry about whether or not your mailed payment is received by the semester’s due date, we recommend making online payments 24/7 for expediency.
- Fall semester payment due date is August 1. Spring semester due date is January 1.
- Request college savings plan (529 account) payments before July 1 for the fall semester and December 1 for spring semester to ensure the payment credits to your student account by the semester’s due dates.
- Inform outside scholarship organizations to send payments directly to the college at least ten days prior to the semester’s due date at: Wheaton College, Office of Student Financial Services, 26 E. Main St., Norton, MA 02766. The student’s full name and Wheaton ID must be listed on the payment.
- Enroll in a payment plan. For fall payment plans – the six-month plan begins June 1, the five-month plan begins July 1 and the four-month payment plan begins August 1. For spring payment plans – the six-month plan begins December 1 or the five-month begins January 1. There is no four-month plan available for spring semester.
Student and Parent Loans
If your financial aid notification includes a Federal Direct Subsidized or Unsubsidized Loan that you wish to borrow, you must first complete online Loan Entrance Counseling and then electronically sign your Master Promissory Note (MPN) in order for the funds to disburse to your student account. This is a one-time requirement and will not need to be completed every year you opt to borrow. To apply for a Federal Direct Parent PLUS Loan, please review the instructions and apply by July 1 to ensure your loan is processed and approved prior to the fall semester due date of August 1. Alternative, private loan information is available on the Student Financial Services website on the Private Loan Information page. All loans must be certified prior to August 1 in order to avoid late payment fees.
- Complete Loan Entrance Counseling for your Federal Direct Loan(s)
- Complete your MPN for your Federal Direct Loan(s)
- Federal Direct Parent Loan (PLUS) and/or the private loan application process
Student Health Insurance Requirements
Massachusetts state law requires all full time students to have health insurance coverage that meets or exceeds the coverage provided by a Massachusetts Qualifying Student Health Insurance Plan (QSHIP). In order to meet the state’s requirements, all students are billed for annual coverage for health insurance in two installments; the first with the fall semester charges and the second with the spring semester charges. Students have the opportunity to waive the total annual insurance charge by the dates specified on the Gallagher Student Health website, if they have existing, comparable coverage per the Commonwealth of Massachusetts. International students should note that plans located outside the United States do not satisfy the Massachusetts coverage requirement. The annual student health insurance coverage is from August 6 through August 5 of the next calendar year.
For new, transfer or returning students in the spring semester only, they will be charged a prorated health insurance amount on their Student Account Center for coverage from January 15 through August 5 and must waive by prior to the first day of the spring semester. Questions regarding student health insurance coverage and/or the waiver process should be directed to Gallagher Student Health, our insurance partner, at 800-406-4979.
- Review health insurance required coverage
- Online health insurance waiver requests must be completed by the specified deadlines for the annual plan. If you complete a waiver request, please keep a copy of the email confirmation for your records.
Tuition Insurance through GradGuard™
GradGuard’s Tuition Protection Plan supplements Wheaton’s refund policy in the case of complete withdrawal from all courses due to medical necessity. We strongly encourage you to review the plan coverage and exclusions. The option to purchase coverage from GradGuard™ will be presented through your SAC. For coverage details and questions please contact GradGuard. For reference and comparison, please review Wheaton’s refund policy.
- Review GradGuard’s Tuition Protection Plan. This plan is OPTIONAL and you may customize your coverage amount by contacting GradGuard directly. The enrollment deadline is the day before classes begin each semester. You will be charged and billed separately from your student account for this coverage.
Direct Deposit is the easiest and most convenient way to receive a refund of overpayment, if applicable, from your student account and to receive your pay from campus employment. Employment pay will be deposited directly into your bank account every two weeks. You may sign up for Direct Deposit at any time on insideWheaton. Please make sure to have your bank routing number and account number available.
Each student must read and acknowledge the Student Financial Agreement Form through insideWheaton at the beginning of each semester. A copy of the Student Financial Agreement is available on the Student Financial Services website and should be thoroughly read. More information about Sign In will be sent from the Office of the Registrar to your Wheaton email just prior to the start of the semester.
We look forward to you seeing you on campus!