Wheaton College Norton, Massachusetts
Wheaton College

Self Paced Tutorials, FAQ's, and Quick Reference Guides

Technology FAQ's:
We have gathered the most asked questions and listed them here. You will find information on Gmail, Google Calendar, and MFP's, and Print Accounting.

  • Gmail
    • Google Apps for Education Information
    • Scanned documents ending up in Spam folder?

      Here are some directions on how to create a filter in your Gmail account so this won't happen with future scanned documents.

      1. Log into Gmail
      2. Click on the Gear icon on the right then select "Settings"
      3. Select "Filters"
      4. At the bottom of the page select "Create a new filter"
      5. In the "Has the words" field copy and paste the following but change the email address to be your Gmail login address. subject:({"Message from "}) from:lastname_firstname@wheatoncollege.edu
        Here's the example:
      6. Click "Create Filter with this search", (if you get a warning prompt about the type of filter you are creating just click "OK")
      7. On the next screen select "Never Send it to Spam" then click "Create Filter" and you should be all set.
    • Why do I have so much SPAM?
      Gmail has an automated system that helps detect spam, for more information click here.
    • How much space does Gmail provide?
      Each account is given 25GB of space, which is calculated by the size of your mailbox, and docs.
    • Are there any keyboard shortcuts?
      For a list of keyboard shortcuts go here.
    • How can I attach a file to an email?
      Click the "paperclip" symbol  located at the bottom of the COMPOSE window,  navigate to the file, and select open. The size of the message must not exceed 25MB.
    • How can I attach a file larger than 25MB to an email?

      If you would like to e-mail a large file to someone on or off campus and your message attempts are being rejected because of the size, consider using our E-ttachments system. The E-ttachments system lets you upload a file up to 200 MB in size and instead of attaching the file to an e-mail message, you can send the recipient a link to download the file from the E-ttachments web site.Here is the address to log into the E-ttachments systemhttps://wcweb.wheatonma.edu/upload2

      You log in with your Wheaton "w" ID and email password. Once inside the site, browse to the file you wish to make available and click the "Upload" button. Once the file uploads successfully it will give you some text you can use to cut and paste into your e-mail message. The text includes a link to download the file along with the date the file will be removed from the server. Uploaded files get removed after one month.

      The E-ttachments site also allows you to create a user account for an outside user (ex: bsmith) in case they wish to log in and upload a large file to make available to you.

    • Can you create a signature?
      Within Gmail, click the "gear" icon, mail settings, scroll down to Signature, enter the information you want to have displayed and then click the save button at the bottom of the page.
    • How do I set an away or vacation message in Gmail?
      Once you are logged into Gmail, click the gear icon in the top right hand corner, then select settings, on the General tab, the vacation message feature is located near the bottom. Enter your message there and be sure to hit the save changes button at the bottom
    • I have configured my Gmail account in Thunderbird, why is my reply at the bottom of the email rather than the top?
      To modify the setting to place your reply above the quote, click on the Tools menu, Account Settings, under the account you wish to modify choose Composition and Addressing, and in the center of that window, change the option under "Automatically quote the original message when replying" to Start my reply above the quote, and click Ok.
    • New Gmail Compose window... bugging you?
      You don't have to have the compose window in the lower-right corner. Simply hold Shift while you click on the Compose button and the compose window will appear in a moveable window in the center of your screen. Alternatively, you can click the pop-out arrow in the compose window if you've already started it at lower-right.The pop-out features allows you to keep multiple draft messages open at once, or to minimize drafts while working on a different message, rather than hiding them away in the Drafts folder. You can also search or browse your inbox while having the compose window open.
    • Can I create a distribution list?
      Yes, but within Gmail they are called Groups.
      Visit this site for instructions
    • What is a label in Gmail?
      Gmail uses a term called labels and it is defined as: Labels help you organize your messages into any categories -- work, family, to do, read later, jokes, recipes, any category you want. Labels do all the work that folders do, but with an added bonus: you can add more than one to a message. Only you can see your labels, so whether you mark a message with "Best friend" or "Read later," the sender will never know. If you would like more information about the use of lables in Gmail you can watch this tutorial
    • Are messages labeled "Trash" automatically deleted?
      Yes, after 30 days messages labeled "Trash" and "SPAM" are automatically deleted. If you do not want this to happen, you must not label the messages "Trash" or "SPAM".
    • I already have a personal Gmail account, can I use my personal Gmail credentials to log into my Wheaton account?
      No, your Wheaton credentials are independent of any other Google accounts you may have.
    • My browser is acting funny, where can I delete the cache files?
      • PC
        • Chrome:
          1. Click the Chrome menu on the browser toolbar.
          2. Select Tools.
          3. Select Clear browsing data.
          4. In the dialog that appears, select the checkboxes
            for the types of information that you want to remove
          5. Use the menu at the top to select the amount of data
            that you want to delete. Select beginning of time to
            delete everything.
          6. Click Clear browsing data.
        • Firefox:
          1. At the top of the Firefox window, click on the
            Firefox button (Tools menu in Windows XP) and then click
          2. Select the Advanced panel.
          3. Click on the Network tab.
          4. In the Cached Web Content section, click Clear Now
        • IE:
          1. Click Tools, and select Delete Browsing History
          2. Deselect Preserve Favorites website data, and select
            Temporary Internet files, Cookies, and History.
          3. Click Delete.
      • Mac
        • Safari:
          1. Under Safari Menu, select Reset Safari.
          2. Uncheck anything you want to keep (like passwords.
          3. Click Reset button.
        • Firefox:
          1. Under Tools menu, select Clear Recent History
          2. Uncheck anything you want to keep (like passwords
          3. Click Clear Now button.
        • Chrome:
          1. Under Chrome Menu, select Clear Browsing Data
          2. Uncheck anything you want to keep (like passwords.
          3. From the Obliterate… drop down menu, select the
            beginning of time.
          4. Click Clear Browsing Data button.
    • How do I delete an account in Thunderbird?
      Launch Thunderbird, select Tools, and then Account Settings. Once the Account Settings window opens, select the account (on the left side of the window) you want to remove, then select the Account Actions button and choose "Remove Account".
  • Google Calendar
  • Google Sync
  • MultiFunction Printers FAQ
  • What do I need to do to print to a standalone desktop printer on a Windows computer? Follow the directions here.
  • Multifunction Printer Project
    • Please visit this site for more information on the Summer 2015 Multifunction Printer Project, including the FAQ

Self paced tutorials provided by our friends @ Brown:


Quick Reference Guides:
Need to know about new features in Microsoft Office 2010? Need to know how to make a pivot table in Excel? Check out our Quick Reference Guides available to you for viewing online or to print out.
Office 2010
Word 2010 Introduction
Word 2010 Intermediate
Word 2010 Advanced
Power Point 2010
Excel 2010 Introduction
Excel 2010 Intermediate
Excel 2010 Advanced
One Note 2010
Project 2013
Windows 7
Windows 8
PC Basics

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