Technology Support Service Level Agreement and Standard Hardware Specifications
We are dedicated to answering and resolving all calls and emails to our department, as soon as possible, in the order that they are received. The only time that we will deviate from this procedure is if a college-owned computer system or application is not working. We will then respond to this call immediately.
Please refer to this list to see the standard hardware we currently support.
| Form Factor | OperatingSystem | Processor,etc | RAM | Video | Hard Drive,etc | CD/DVD | Display |
| Desktop Windows | XP Pro SP3 | Intel Core 2 Duo, 3.0GHz, 6M, 1333FSB | 4GB | 256MB ATI Radeon HD 3450 Graphics dual DVI and VGA | 160GB SATA 3.0GB and 8MB Data Burst Cache | 16X DVD+/-RW SATA | 19" Wide Screen LCD |
| Desktop iMac | Mac OS X.x | 2.4GHz Intel Core 2 Duo | 2GB | varies | 250GB Serial ATA Drive | Combo Drive | 20" |
| Laptop Windows | XP Pro SP3 | Intel Core 2 Duo,2.26GHz, 1066MHz, 3M L2 Cache Dual Core | 4GB | NVIDIA Quadro NVS 160M, 256MB with Express Card | 160GB Hard Drive 9.5MM 5400RPM | 8X DVD+/-RW | 14.1" WXGA (1280x800) |
| Laptop Mac | OS X.x | 2.26GHz Intel Core 2 Duo | 4GB | varies | 160GB Serial ATA drive @ 5400 rpm | Superdrive 8x | 13.3-inch (diagonal) glossy widescreen TFT display |
Please note these standards are reviewed annually. 2009-2010