Wheaton College Norton, Massachusetts
Wheaton College
Technology

Self Paced Tutorials, FAQ's, and Quick Reference Guides

Technology FAQ's:
We have gathered the most asked questions and listed them here. You will find information on Gmail, Google Calendar, and MFP's, and Print Accounting.

  • Gmail
    • Google Apps for Education Information
    • Scanned documents ending up in Spam folder?

      Here are some directions on how to create a filter in your Gmail account so this won't happen with future scanned documents.

      1. Log into Gmail
      2. Click on the Gear icon on the right then select "Settings"
      3. Select "Filters"
      4. At the bottom of the page select "Create a new filter"
      5. In the "Has the words" field copy and paste the following but change the email address to be your Gmail login address. subject:({"Message from "}) from:lastname_firstname@wheatoncollege.edu
        Here's the example:
      6. Click "Create Filter with this search", (if you get a warning prompt about the type of filter you are creating just click "OK")
      7. On the next screen select "Never Send it to Spam" then click "Create Filter" and you should be all set.
    • Why do I have so much SPAM?
      Gmail has an automated system that helps detect spam, for more information click here.
    • How much space does Gmail provide?
      Each account is given 25GB of space, which is calculated by the size of your mailbox, and docs.
    • Are there any keyboard shortcuts?
      For a list of keyboard shortcuts go here.
    • How can I attach a file to an email?
      Click the "paperclip" symbol  located at the bottom of the COMPOSE window,  navigate to the file, and select open. The size of the message must not exceed 25MB.
    • How can I attach a file larger than 25MB to an email?

      If you would like to e-mail a large file to someone on or off campus and your message attempts are being rejected because of the size, consider using our E-ttachments system. The E-ttachments system lets you upload a file up to 200 MB in size and instead of attaching the file to an e-mail message, you can send the recipient a link to download the file from the E-ttachments web site.Here is the address to log into the E-ttachments systemhttps://wcweb.wheatonma.edu/upload2

      You log in with your Wheaton "w" ID and email password. Once inside the site, browse to the file you wish to make available and click the "Upload" button. Once the file uploads successfully it will give you some text you can use to cut and paste into your e-mail message. The text includes a link to download the file along with the date the file will be removed from the server. Uploaded files get removed after one month.

      The E-ttachments site also allows you to create a user account for an outside user (ex: bsmith) in case they wish to log in and upload a large file to make available to you.

    • Can you create a signature?
      Within Gmail, click the "gear" icon, mail settings, scroll down to Signature, enter the information you want to have displayed and then click the save button at the bottom of the page.
    • How do I set an away or vacation message in Gmail?
      Once you are logged into Gmail, click the gear icon in the top right hand corner, then select settings, on the General tab, the vacation message feature is located near the bottom. Enter your message there and be sure to hit the save changes button at the bottom
    • I have configured my Gmail account in Thunderbird, why is my reply at the bottom of the email rather than the top?
      To modify the setting to place your reply above the quote, click on the Tools menu, Account Settings, under the account you wish to modify choose Composition and Addressing, and in the center of that window, change the option under "Automatically quote the original message when replying" to Start my reply above the quote, and click Ok.
    • New Gmail Compose window... bugging you?
      You don't have to have the compose window in the lower-right corner. Simply hold Shift while you click on the Compose button and the compose window will appear in a moveable window in the center of your screen. Alternatively, you can click the pop-out arrow in the compose window if you've already started it at lower-right.The pop-out features allows you to keep multiple draft messages open at once, or to minimize drafts while working on a different message, rather than hiding them away in the Drafts folder. You can also search or browse your inbox while having the compose window open.
    • Can I create a distribution list?
      Yes, but within Gmail they are called Groups.
      Visit this site for instructions
    • What is a label in Gmail?
      Gmail uses a term called labels and it is defined as: Labels help you organize your messages into any categories -- work, family, to do, read later, jokes, recipes, any category you want. Labels do all the work that folders do, but with an added bonus: you can add more than one to a message. Only you can see your labels, so whether you mark a message with "Best friend" or "Read later," the sender will never know. If you would like more information about the use of lables in Gmail you can watch this tutorial
    • Are messages labeled "Trash" automatically deleted?
      Yes, after 30 days messages labeled "Trash" and "SPAM" are automatically deleted. If you do not want this to happen, you must not label the messages "Trash" or "SPAM".
    • I already have a personal Gmail account, can I use my personal Gmail credentials to log into my Wheaton account?
      No, your Wheaton credentials are independent of any other Google accounts you may have.
    • My browser is acting funny, where can I delete the cache files?
      • PC
        • Chrome:
          1. Click the Chrome menu on the browser toolbar.
          2. Select Tools.
          3. Select Clear browsing data.
          4. In the dialog that appears, select the checkboxes
            for the types of information that you want to remove
          5. Use the menu at the top to select the amount of data
            that you want to delete. Select beginning of time to
            delete everything.
          6. Click Clear browsing data.
        • Firefox:
          1. At the top of the Firefox window, click on the
            Firefox button (Tools menu in Windows XP) and then click
            Options
          2. Select the Advanced panel.
          3. Click on the Network tab.
          4. In the Cached Web Content section, click Clear Now
        • IE:
          1. Click Tools, and select Delete Browsing History
          2. Deselect Preserve Favorites website data, and select
            Temporary Internet files, Cookies, and History.
          3. Click Delete.
      • Mac
        • Safari:
          1. Under Safari Menu, select Reset Safari.
          2. Uncheck anything you want to keep (like passwords.
          3. Click Reset button.
        • Firefox:
          1. Under Tools menu, select Clear Recent History
          2. Uncheck anything you want to keep (like passwords
          3. Click Clear Now button.
        • Chrome:
          1. Under Chrome Menu, select Clear Browsing Data
          2. Uncheck anything you want to keep (like passwords.
          3. From the Obliterate… drop down menu, select the
            beginning of time.
          4. Click Clear Browsing Data button.
    • How do I delete an account in Thunderbird?
      Launch Thunderbird, select Tools, and then Account Settings. Once the Account Settings window opens, select the account (on the left side of the window) you want to remove, then select the Account Actions button and choose "Remove Account".
  • Google Calendar
  • Google Sync
  • Google Drive
  • MultiFunction Printers FAQ
    • Staff and Faculty instructions to install the Xerox MFP on your Wheaton owned computer.
      • PC
        • Go to “Start” -> “Run” and type in \\print and hit “Enter”
        • Double click on the queue named “Xerox” and accept the install for the driver
        • Send your print job to the “Xerox on print” queue
        • At the Xerox MFP select “Alternate Login” and login with your wID and password (after the first time you login you have the option to enroll your ID card), then find your job and release it
      • MAC
        • Click here to watch a video tutorial of the installation, or follow the directions below
        • Part One:
          • Go to Finder
          • Click "Go" on the menu bar / "Select a Server" at the bottom of the drop down menu
          • Enter smb://print.wheatonma.edu/mac in the server address box
          • Click Connect
          • Double Click on the Xerox Print Driver
          • Follow the installation directions that pop up
          • When the installation gets to the "Select Printer" screen do not highlight any of the Xerox devices it discovers. Instead, select the "Continue" button. It will ask if you want to proceed without setting up a printer connection, select "Continue" again. If by accident you do highlight a Xerox device that it discovered please exit out of the driver installation program and start over.
        • Part Two:
          • Go into Apple's "System Preferences" and select "Print & Scan"
          • Press the "+" button on the left to create a new print queue (Note: you might have to click the lock icon in the bottom left hand corner to make changes first)
          • On the "Add" screen that pops up right mouse click (If you don't have the option to right mouse click, you can use two fingers then tap on the track pad to bring up the options) on the default icon in the top left corner of the window, and select "Customize Toolbar"..."
          • Drag the "Advanced" icon into the toolbar (the tool bar located at the top of the "Add" screen window, where you right mouse clicked)
          • Click the new "Advanced" option
            • For the "Type" select "Windows printer via spoolss
            • In the "URL" field enter in "smb://print.wheatonma.edu/Xerox"
            • For the "Name" enter in "Xerox"
          • Select "Choose a Driver..."
          • Choose the "Select Software" option
          • Click on the Xerox Work Centre 7970 driver option, even if your Xerox MFP is a different model. This driver works for all Xerox MFP's on campus.
          • Click Ok
          • Click Add
          • Choose “Options & Supplies”. Click on the “Options” tab, within that options window, choose the pulldown next to “Finisher” and choose “BR Finisher”, click “Ok” to close out of that window.
          • Restart your computer
        • Part Three:
          • From the Microsoft Word Print Dialog Box (this opens once you try to print a document from Word), Select the third pulldown (usually says "Copies & Pages")
          • Choose "Xerox Features"
          • Choose drop down next to 2-Sided Printing
          • Select "2-Sided printing"
          • Choose drop down next to Presets
          • Select "Save Current Settings as Preset..."
          • Name it "Duplex"
          • Click Ok
    • What Xerox MFPs can I use?
      Staff and Faculty can use any Xerox MFP. Students have access to all public printers (located in the library, Kollett Center, and outside of the Language Lab in Meneely). If a student is working in a department they must use the department's ID card to use that department's MFP.
    • Can I print in color at a color Xerox MFP?
      There are a few color MFPs on campus located in various departments. Staff and faculty can print in color at those locations. Currently the only option for students is to print in black and white. If these students have Banner account access they may use the department's copy card to print. Discussions are still underway to see if other options can be put in place for color copy work in departments. Students are still able to purchase color copies for personal use at the Campus Mail and Copy Center located in Balfour-Hood.
    • How do I Scan?
      • At the Xerox MFP select “Alternate Login” and login with your wID and password (after the first time you login you have the option to enroll your ID card).
      • By default you land in the printing area, click the “Services Home” button to get to the top level.
      • Click the “Email” option
      • Click the “Add me…” button to add your email address to the “To:” field
      • Place your document in the top feeder and select the “Start” button. The file will be sent to you as an email attachment (Note: It could end up in your Gmail spam folder so be sure you look there if it is not in your INBOX. If it does end up in your spam folder be sure to mark it NOT SPAM so it will not end up there again).
        Note, you can also find other Wheaton email addresses using the Address Book feature.
    • Who do I contact if there is a problem with the MFP?
      If the machine needs repair:

      1. You'll need to go to Copy Center web page
      2. Click on the Online MFP Repair Request
      3. Fill out the form
      4. Click on submit
    • How do I use my Wheaton ID card to log into the Xerox MFP?
      At the Xerox MFP select “Alternate Login” and login with your wID and password. There is an option on the screen that says "Enroll", press the "Enroll" button, now you should wave your ID card over the prox reader. The screen will tell you that your card is enrolled. Once enrolled, the next time you want to log into any Xerox MFP all you will have to do is wave your ID card over the prox reader!
    • Once I submit my print job to the new Xerox MFPs how long will I to print it out?
      Print jobs will expire every 24 hours. Once a job expires you will need to resubmit again.
    • How do I Scan Receipts for Wells Fargo?
      Scan receipts using the automatic document feeder

      1. Make sure you have printed your cover sheet from the Wells Fargo system. Include that as your first receipt
      2. Log into the MFP
      3. Select “Services Home button”
      4. Select the “Email button”
      5. Under the “Favorites” tab, select “Wells Fargo” and then hit OK
      6. Now place your receipts into the manual feeder, face up, and hit the green button. Please be aware of small receipts, packing slips, or staples. These types of documents will not go through the manual feeder and you should follow the instructions below to use the glass to scan them

      Scan receipts that will not feed through the automatic document feeder

      1. Make sure you have printed your cover sheet from Wells Fargo system. Include that as your first receipt
      2. Log into the MFP
      3. Select “Services Home button”
      4. Lift cover
      5. Select “Email button”, then select “Favorites” and then select “Wells Fargo” and hit “OK”
      6. Select “Job Assembly button”
      7. Click on “Build Job” and select the “On button” (DO NOT HIT OK YET)
      8. Place the first receipt to be scanned face down on the glass and press the “Green button” as if you were scanning a single page
      9. Replace/turn over the document to scan the next page and press the “Green button”
      10. Repeat as necessary
      11. Hit the “Submit Job button” on the screen when all your documents have been scanned
      12. You will momentarily see a “Processing Job” screen and your job will send at that time
      13. Hit the “Log Out button” and hit “Confirm Logout”
    • Are any of the Xerox multifunction devices ADA accessible?
      Yes. There is an ADA accessible Xerox device located in the library's atrium. Here's a link to the user guide
    • Where can I go to learn more about my Xerox MFP?
      Here are some links to videos you can watch that will demonstrate everything from features to do-it-yourself maintenance like clearing paper jams. Just click on the model you want to learn more about!

      Model 3655

      Model 5945

      Model 7835

      Model 7970

    • Where do I get paper and toner for my MFP?
      The only place to order these supplies from is Office Services. Fill out the online form to resquest supplieContact them at ext. 3836
    • How do I make a copy?
      • At the Xerox MFP select “Alternate Login” and login with your wID and password (after the first time you login you have the option to enroll your ID card).
      • By default you land in the printing area, click the “Services Home” button to get to the top level.
      • Click the “Copy” button and proceed
    • How do I Scan to a Network Shared Folder?
      • At the Xerox MFP select “Alternate Login” and login with your wID and password (after the first time you login you have the option to enroll your ID card).
      • By default you land in the printing area, click the “Services Home” button to get to the top level.
      • Click the “Workflow Scanning" option
      • Select the appropriate destination for your scanned document (ex: "lis") then place your document into the top feeder and select the “Start” button. Your document will land in the “scanning” -> “library_information_services_scanning” folder in the shared volume on netspace.wheatonma.edu.
    • How will student employees use department MFPs when required to copy, print, or scan for the department??
      • All departments will be issued one departmental account and one ID Card. This card contains the login user ID and password. If lost and needs to be replaced please contact Public Safety with the account name and one will be created for you. The new card will cancel out the old card and the old card will not be able to be used again. If you do not remember the account name or if you need a departmental student worker account and copy card please contact Tech Support. ALL NEW CARDS MUST ENROLLED BEFORE USING (directions can be found in this FAQ section)
    • How do I retrieve an incoming fax on my Xerox MFP?
       
       

      Log into \\netspace.wheatonma.edu\shared and navigate to the "Faxing" folder. Once inside the "Faxing" folder you should navigate to your specific Xerox. The Xerox's are listed by fax number and then location, double click the appropriate Xerox and your fax will be within that folder.
    • How do I receive assistance with printing or scanning to an MFP?
      Please call Tech Support, at ext. 3900
  • Multifunction Printer Project
    • Please visit this site for more information on the Summer 2015 Multifunction Printer Project, including the FAQ

Self paced tutorials provided by our friends @ Brown:

 

Quick Reference Guides:
Need to know about new features in Microsoft Office 2010? Need to know how to make a pivot table in Excel? Check out our Quick Reference Guides available to you for viewing online or to print out.
Office 2010
Word 2010 Introduction
Word 2010 Intermediate
Word 2010 Advanced
Power Point 2010
Excel 2010 Introduction
Excel 2010 Intermediate
Excel 2010 Advanced
One Note 2010
Project 2013
Windows 7
Windows 8
PC Basics

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