Required upgrade of ESET NOD32 anti-virus software

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Who: Users of ESET NOD32 Antivirus on Windows Operating System Computers
What: Required upgrade of ESET NOD32 anti-virus software
Why: To protect your computer from the latest malware and viruses
When: As soon as possible

Details:

LIS, has recently seen an increase in computers becoming infected by malware which use highly aggressive marketing tactics such as system tray security alerts, pop-ups and bogus system scans containing false results. Our anti-virus / anti-malware software vendor, ESET, has responded to this problem by issuing an update to its ESET NOD32 application.

WHAT YOU NEED TO DO:

The update requires users to manually upgrade their anti-virus software. Please follow the directions below to complete your upgrade. We recommend you print them out before following them. The whole upgrade will take less than five minutes to do.

1. Click on the Start menu and select “Run.”  If using Windows Vista or Windows 7, skip to number 2.
2. In the “Open:” field (or the “Search” field at the bottom of your Start Menu if using Windows Vista or Windows 7), enter “\\netspace.wheatonma.edu\shared” (without the quotes) and click “OK” or press the <enter> key on your keyboard.
3. If prompted for a username and password, log in using “WC\” (without the quotes) followed by your wID number as the username (“WC\w00000000”, for example), and your email password as the password.
4. Double-click the “software” folder.
5. Double-click the “ESET” folder.
6. Double-click the appropriate folder [32-bit Windows (Staff and Faculty machines)] or [64-bit Windows (Newer Student machines)].  If you aren’t certain whether you are using 32-bit or 64-bit Windows, please contact Technology Support at x3900.
7. Drag the “copy me to desktop” folder to your Desktop.
8. Close the netspace window.
9. Double-click the “copy me to desktop” folder from your desktop.
10. Double-click the “RunMe.bat” file.
11. Click OK/Run/Allow to any security prompts.
12. Wait for the installer to complete (when you see the ESET robot splash screen, the installation is complete).
13. Restart your computer

 

If you would like to see a demonstration of these directions please visit this URL:

http://library.wheatoncollege.edu/technology/eset_update/ where you will be able to watch and learn or to follow along using the controls at the bottom of the demo window.

As always, if you need assistance please contact Tech Support at 508.286.3900 or by emailing support@wheatonma.edu. If you have any questions or concerns about this upgrade please contact Sue Morgado at 508.286.3754 or smorgado@wheatonma.edu.

PLEASE REMEMBER: LIS Technology Support will *NEVER* request passwords or other personal information via email. Messages requesting such information are fraudulent.