Wheaton College Norton, Massachusetts
Wheaton College
Wallace Library

Academics

Library & Information Services (LIS) - Student Job Descriptions

 

ACCESS SERVICES

ACCESS SERVICES ASSISTANT I

Under the supervision of the Access Services staff, the Access Services Assistant I provides front-line circulation, public services and reserve services to library patrons.

   BASIC REQUIREMENTS:

    • Strong interpersonal and communication skills.
    • Customer service orientated.
    • Accuracy and attention to detail.
    • Ability to work with a team and independently.
    • Self-motivated, dependable, enthusiastic, takes initiative and interested in the work being done.
    • Positive attitude.

DUTIES AND RESPONSIBILITIES:

    • Provides front-line support for library services. The student responds to informational, directional and library policy questions.
    • Adheres to policies and laws regarding confidentially of patron records.
    • Assists patrons with use of the library web sites and the online catalog, helps patrons to locate resources in all formats, and makes referrals as needed.
    • Follows daily startup procedures in the library. Monitors the facilities, monitors all library service points and handicapped entrance.
    • Follows safety and security procedures of the library.
    • Develops the skills required to support library-specific computing applications and equipment, including Multi-function printer (MFP), specialized scanners, assistive technology equipment/software.
    • Basic maintenance and troubleshooting tasks on computer and equipment in the library.
    • Reports any equipment issues to staff.
    • Assists with classroom set-up and troubleshoots with equipment issues
    • Assists with Microform format readers and printers.
    • Access Services Assistant I are responsible for cleaning computers, keyboards and mice.
    • Records requests of service related issues.
    • Responsible for check-out and check-in circulating materials using the library system. Assists staff with processing course reserves and Interlibrary loan.
    • Provides access to collaboration rooms.
    • Responsible for shelving and maintenance of Library Collection that adheres to Library of Congress classification system.
    • Knowledge of emergency procedures and reporting.
    • Answering and directing phone calls.
    • Other duties as assigned.

ACCESS SERVICES ASSISTANT II/III

Under the supervision of the Access Services staff, the Access Services Assistant II/III provides front-line circulation, public services and reserve services to library patrons.

BASIC REQUIREMENTS:

    • Strong interpersonal and communication skills.
    • Customer service orientated.
    • Accuracy and attention to detail.
    • Ability to work with team and independently.
    • Self-motivated, dependable, enthusiastic, takes initiative and interested in the work being done.
    • Positive attitude.

ADDITIONAL REQUIREMENTS:

    • At least two semesters in Access Services
    • Must be adaptable to changing work hours. Must be willing to work evenings and weekends

DUTIES AND RESPONSIBILITIES:

    • Access Service Services Assistant II assist staff in training and mentoring Access level I students and participates in cross-training initiatives.
    • Provides front-line support for library services. This student employee responds to informational, directional and library policy questions.
    • Adheres to policies and laws regarding confidentially of patron records.
    • Assists patrons with use of the library web sites and the online catalog, helps patrons to locate resources in all formats, or makes referrals as needed.
    • Follows daily startup and nightly closing procedures in the library. Monitors the facilities, monitors all library service points, and the handicapped entrance.
    • Follows safety and security procedures of the library.
    • Develops the skills required to support library-specific computing applications and equipment; including printers, photocopies and scanners.
    • Provides basic maintenance, and troubleshoots tasks on computers and equipment in the library; refers equipment repair issues or high-level troubleshooting to supervisors.
    • Assists with classroom set-up and troubleshoots equipment issues.
    • Assists with Microform readers and printers.
    • Responsible for cleaning computers, keyboards and mice.
    • Records requests of service related issues.
    • Responsible for check-out and check-in of circulating materials using the library system. Assists staff with processing course reserves and Interlibrary loan.
    • Searches stacks for overdue and missing items.
    • Provides access to collaboration rooms.
    • Responsible for shelving and maintenance of Library Collection that adheres to Library of Congress classification.
    • Knowledge of emergency procedures and reporting.
    • Answering and directing phone calls.
    • Other duties as assigned.

ACCESS SERVICES ASSISTANT IV

Under the supervision of the Access Services staff, the Access Services Assistant IV provides front-line circulation, public services and reserve services to library patrons.

BASIC REQUIREMENTS:

    • Strong interpersonal and communication skills.
    • Customer service orientated.
    • Accuracy and attention to detail.
    • Ability to work with team and independently.
    • Self-motivated, dependable, enthusiastic, takes initiative and interested in the work being done.
    • Positive attitude.

ADDITIONAL REQUIREMENTS:

    • At least three semesters in Access Services
    • Must be adaptable to changing work hours. Must be willing to work evenings and weekends.
    • Member of Emergency team.
    • Helps with training and mentoring other students.
    • Able to supervise others.

DUTIES AND RESPONSIBILITIES:

    • Demonstrates an outstanding service-oriented attitude, reliable, the ability to work independently, and shows an interest in accepting new responsibilities.
    • Supervises and assigns duties to other Access Service Assistants, resolves scheduling problems to ensure adequate coverage for all of Access Services. Maintains attendance records, and possesses an overall knowledge of library operations.
    • Competency using the library cataloging system and searching the online catalog is expected.
    • Proficient in using the library system in regards to check-out and check-in circulating materials, understanding course reserves and Interlibrary loans.
    • Provides front-line support for all library services. This student responds to informational, directional and library policy questions.
    • Adheres to policies regarding confidentially of patron records.
    • Assists patrons with use of the library web sites and the online catalog, helps patrons to locate resources in all formats, or makes referrals as needed.
    • Follows safety and security procedures of the library.
    • Responsible for daily startup procedures and nightly closing procedures in public areas; supply monitoring; basic maintenance, troubleshooting and configuration tasks on computers and equipment in public service areas, patron logging and reporting, recording requests of service related issues, referrals, configuration tasks on computers and equipment in public service areas, problem logging and reporting, recording of service statistics; refering equipment repair issues or high-level troubleshooting to supervisors.
    • Responsible for the Library’s operations, and supervises student employees when staff are not on duty.
    • Assists with classroom set-up and troubleshoots equipment issues.
    • Assists with Microform readers and printers.
    • Responsible for cleaning computers, keyboards and mice.
    • Searches stacks for overdue and missing items.
    • Provides access to collaboration rooms.
    • Answering and directing phone calls.
    • Other duties as assigned.

LIBRARY (SAFETY & SECURITY PATROL) III

Under the supervision of the Access Services staff, the Library (Safety and Security Patrol) provides security for the library. The patrol will monitor activity within the library and assists in assuring a safe environment. The student in this position reports, to the Public Safety Dispatch, facilities concerns (E.g. water leaks, heating or electrical problems, etc.) The Safety and Security Patrol work when staff members are not on duty.

BASIC REQUIREMENTS:

    • Strong interpersonal and communication skills.
    • Customer service orientated.
    • Accuracy and attention to detail.
    • Ability to work with team and independently.
    • Self-motivated, dependable, enthusiastic, takes initiative and interested in the work being done.
    • Positive attitude.

ADDITIONAL REQUIREMENTS:

THE STUDENT MUST BE AT LEAST A SOPHOMORE OR ABOVE AND AVAILABLE TO WORK THE FOLLOWING HOURS:

Sunday: 10am-1pm and 7pm-2am

Monday-Thursday: 8pm-2am

Friday: 4pm-10pm

Saturday: 10am-10pm

DUTIES AND RESPONSIBILITIES:

    • Ensure that all patrons show identification upon entering library.
    • Acts as a checkpoint to ensure that library materials are not taken out of the facility.
    • Assists Public Safety Officers and the local Police and Fire Department as needed and reports to Public Safety any suspicious behavior.
    • Performs rounds of the building during each shift.
    • Monitors building and reports any issues to Public Safety.
    • Must have students sign-in if ID is not available.
    • Does daily headcounts of building during each shift.
    • Responsible for helping close the building.
    • Must be punctual and reliable.
    • Implements policy and procedure.
    • Must be able to complete reports at end of each shift.
    • Ability to work with little or no supervision.
    • Must be willing to attend meetings and training sessions as required.
    • Good Communication and customer services skills.

LIBRARY (SAFETY & SECURITY PATROL) IV

Under the supervision of the Access Services staff, the Library (Safety and Security Patrol) provides security for the library.  The patrol will monitor activity within the library and assist in assuring a safe environment. The student in this position reports to the Public Safety Dispatch facilities concerns (E.g. water leaks, heating or electrical problems, etc.) The Safety and Security Patrol work when staff members are not on duty.

BASIC REQUIREMENTS:

    • Strong interpersonal and communication skills.
    • Customer service orientated.
    • Accuracy and attention to detail.
    • Ability to work with team and independently.
    • Self-motivated, dependable, enthusiastic, takes initiative and interested in the work being done.
    • Member of Emergency Team.
    • Helps with training and mentoring other students.
    • Positive attitude.

ADDITIONAL REQUIREMENTS:

THE STUDENT MUST BE AT LEAST A SOPHOMORE OR ABOVE AND AVAILABLE TO WORK THE FOLLOWING HOURS:

Sunday: 10am-1pm and 7pm-2am

Monday-Thursday: 8pm-2am

Friday: 4pm-10pm

Saturday: 10am-10pm

DUTIES AND RESPONSIBILITIES:

    • Supervises and trains others Library Safety and Security Patrol.
    • Ensures that all patrons show identification upon entering library.
    • Acts as a checkpoint to ensure that library materials are not taken out of the facility.
    • Assists Public Safety Officers and the local Police and Fire Department as needed and reports to Public Safety any suspicious behavior.
    • Performs rounds of the building during each shift.
    • Monitors building and reports any issues to Public Safety.
    • Must have students sign-in if ID is not available.
    • Does daily headcounts of building during each shift.
    • Responsible for helping close the building.
    • Must be punctual and reliable.
    • Implements policy and procedure.
    • Must be able to complete reports at end of each shift.
    • Ability to work with little or no supervision.
    • Must be willing to attend meetings and training sessions as required.
    • Good Communication and customer services skills.

WEB ASSISTANT

Under the supervision of the Library and Information Staff, the web assistant works on many diverse projects, supports faculty in their teaching, and helps faculty members maintain their websites.

BASIC REQUIREMENTS:

    • Must be available to work 2-hour shifts during staff work hours (M-F 9am-4pm).
    • Strong interpersonal and communication skills.
    • Must have a customer service orientation, professional demeanor, and ability to represent LIS in meetings with faculty.
    • Accuracy and attention to detail.
    • Ability to work with a team and independently.
    • Self-motivated, dependable, able to solve problems, able to take a project from assignment to completion.
    • Enthusiastic, takes initiative, interested in the work being done, eager to identify opportunities for improvement.
    • Ability to manage own time, prioritizing multiple simultaneous requests.
    • Positive attitude.

DUTIES AND RESPONSIBILITIES:

    • Maintaining and updating webpages.
    • Using graphic software to manipulate images on the web to: crop, scale, change resolution.
    • Managing files and folders on personal computers and in Google Drive.
    • Writing clear, vivid text targeted at the greater Wheaton community.
    • Editing and writing brief engaging stories about faculty, students and alums, drawing from emails and articles.
    • Researching topics that would be of interest to the Wheaton community.
    • Other duties as assigned.

To apply for this position, please complete the sample work described here.

Archives & Special Collections

ARCHIVES ASSISTANT I

The duties and responsibilities of this position include preliminary sorting and processing of college archival records. This student assistant also assists with maintenance of archival indexes, file documents in archives, shelves books in special collections materials designated by the archivist, assists with preparation of exhibits, type transcripts, labels, inventories, etc. In addition, the student employee answers the telephone and admits patrons in the absence of archives staff. This student is also responsible for other duties as assigned.

ARCHIVES ASSISTANT II

The Archives Assistant provides routine reference services for research patrons, including a preliminary reference interview, retrieve appropriate books and materials for the researcher, refer requests to the archivist when appropriate, reshelve materials, and assists the archivist with the planning and production of exhibits. In addition, this student employee oversees the Archives Reading Room in the absence of the archivist, assists with classification and filing of archival photographs, assists the archivist with processing of college archival records, and performs other duties as assigned.

ARCHIVES ASSISTANT III

This individual should possess advanced knowledge, skills, and abilities that are required to perform the essential functions of the Archives Assistant positions such as processing, description and preservation of archival and special collections for access and public use, as well as to perform non-routine assignments related to research. Advanced knowledge (two or more years of prior experience in Archives Assistant position) will allow the individual to access restricted, confidential collections. In this position, the individual would supervise Archives Assistants I and II, as necessary, and be able to work independently without constant supervision. This individual would assist with the coordination and preparation of special exhibits and projects, as well as planning and preparation for special events. In addition, this student will perform special tasks, working independently, to enhance finding aids for the collections by creating or editing a database via software such as Minaret or Filemaker, or by describing a manuscript collection. Advanced knowledge of the collections, archives classifications, and archival procedures is necessary to perform these tasks. This individual may require training to become proficient in database input and management.

DIGITAL INITIATIVES ASSISTANT

Under the supervision of the Digital Initiatives Librarian and mentorship of the Senior Digital Initiatives Assistant, this individual helps process and prepare materials to be digitized, edits images, and edit and apply metadata to images over the course of the academic year. Though no prior skills and/or work experience is required, this individual might have experience with:

    • Adobe Creative Suite
    • Digital photography
    • Photo editing
    • Data entry
    • Attention to detail
    • Time management skills
    • Troubleshooting

DI Assistants do not work directly with the public, but are students who are flexible, possess a sense of humor, are comfortable with troubleshooting if necessary, and have a good sense of the wider College community and how Digital Initiatives serves the public.

SENIOR DIGITAL INITIATIVES ASSISTANT

Under the supervision of the Digital Initiatives Librarian, this individual helps process and prepare materials to be digitized, edits images, edits and applies metadata to images, and uploads content to digital repositories and cloud-based systems over the course of the academic year. Senior DI Assistants help mentor and train DI Assistants. Though no prior skills and/or work experience is required, this individual might have experience with:

    • Adobe Creative Suite
    • Digital photography
    • Photo editing
    • Data entry
    • Working independently on projects
    • Performing quality control on digital images before publication
    • Attention to detail
    • Time management skills
    • Troubleshooting

Senior DI Assistants do not work directly with the public, but are students who are flexible, possess a sense of humor, are comfortable with troubleshooting if necessary, and have a good sense of the wider College community and how Digital Initiatives serves the public.

LIBRARY & INFORMATION SERVICES TECHNOLOGY SUPPORT ASSOCIATE STUDENT TECHNICIAN (AST)

DUTIES AND RESPONSIBILITIES:

All employees are expected to follow and adhere to the LIS Technology Support Student Employment Guidelines.

Specific responsibilities include: answering and logging telephone calls from staff, faculty, students, parents, and other Wheaton affiliates, as well as troubleshooting reported problems and taking direction from professional staff. ASTs must be good problem solvers and have a willingness to learn. ASTs help comprise the first level of technology support for the Wheaton community and therefore must be committed to superior customer service. ASTs will also assist in implementing the policies of Technology Support. ASTs are expected to attend all training sessions.

Associate Technicians are not required to have specific computer knowledge but should have a rudimentary knowledge and interest in computers, and must be willing to provide great customer service. Necessary technical skills can be learned on-the-job and through training sessions offered by the library. Of more importance, however, ASTs should have a genuine interest in providing help to the Wheaton community, and be able to convey a positive attitude over the telephone and in person. They need to be both reliable and punctual, and be able to handle any type of call with patience and tact, even if the caller is upset or irritated.

Student staff members regularly handle confidential and/or sensitive information, and are expected to handle it responsibly. Failure to do so will result in immediate termination of employment.

All Technology Support employees work to achieve the common goal of being able to resolve all calls as quickly as possible, in a professional and courteous manner. If an Associate Technician is not able to resolve a call, he/she is responsible for escalating the call appropriately according to the Technology Support escalation policy and procedure.

SKILLS/EXPERIENCE REQUIRED:

ASTs must have good communication and interpersonal skills, and be a punctual and reliable person. ASTs must be willing to grow and learn, and be able to work as a member of a diverse team.

TRAINING PERIOD:

All ASTs must attend and successfully complete Technology Support’s technician training program in order to continue employment in the department, and to be considered for advancement.

LIBRARY & INFORMATION SERVICES TECHNOLOGY SUPPORT STUDENT TECHNICIAN (ST)

DUTIES AND RESPONSIBILITIES:

All employees are expected to follow and adhere to the LIS Technology Support Student Employment Guidelines.

Specific responsibilities include: answering and logging telephone calls from staff, faculty, students, parents, and other Wheaton affiliates, as well as troubleshooting reported problems and taking direction from professional staff. ST's should have a strong knowledge of the operations and polices of Technology Support. ST's may be called upon to visit on-campus locations that require hands-on assistance. ST's must be good problem solvers and have a willingness to learn. ST's help comprise the first level of technology support for the Wheaton community, and therefore must be committed to superior customer service. ST's also assist in implementing the policies of Technology Support. ST's are expected to attend training sessions where required.

Technicians are required to have several skills in addition to possessing an interest in computers and technology. Each ST must complete the Technology Support training program, and should be proficient in the use of the call tracking database. They are both reliable and punctual, and able to handle any type of call with patience and tact, even if the caller is upset or irritated.

Student staff members regularly handle confidential and/or sensitive information and are expected to handle it responsibly. Failure to do so will result in immediate termination of employment.

All Technology Support employees work to achieve the common goal of being able to resolve all calls as quickly as possible, in a professional and courteous manner. If a Technician is not able to resolve a call, they are responsible for escalating the call appropriately according to the Technology Support escalation policy and procedure.

SKILLS/EXPERIENCE REQUIRED:

Must have good communication and interpersonal skills, and be punctual and reliable. Must have completed the required student training course.

TRAINING PERIOD:

Student Technicians will have successfully completed the Technology Support training program and may be required to attend additional training sessions for advancement and continuing employment in the department.

LIBRARY & INFORMATION SERVICES TECHNOLOGY SUPPORT ASSOCIATE STUDENT MANAGER (ASM)

DUTIES AND RESPONSIBILITIES:

All employees are expected to follow and adhere to LIS Technology Support Student Employment Guidelines.

The student holding this position has responsibility for managing Technology Support services during evening hours worked. Associate Managers must have knowledge of college standard software, and of the policies and procedures of Technology Support. Each Associate Student Manager must have successfully completed the Technology Support training program. ASM's will have completed one full year as Student Technicians or demonstrated pronounced leadership ability and competence. Associate Student Managers must be capable of making decisions and taking responsibility for the safety and security of the Technology Support office and its equipment. In addition, ASM's must be committed to ensuring all student staff provide superior customer service to all callers and visitors.

Associate Student Managers are issued a key to the office. ASM's must know the procedures and operational policies of Technology Support. ASM's must possess management skills and provide on-going training and guidance to students in other positions. Student Managers are responsible for checking the call tracking database throughout every shift to assure proper data entry as well as verify closed calls. ASM's oversee one to three other student employees, and will be expected to help with the performance evaluation of those students. Mangers must also write up and speak with students who are absent or late for their shifts. ASM's are expected to attend all Manager meetings.

Student staff members regularly handle confidential and/or sensitive information and are expected to handle it responsibly. Failure to do so will result in immediate termination of employment.

All Technology Support employees work to achieve the common goal of being able to resolve all calls as quickly as possible, in a professional and courteous manner. If a student employee is not able to resolve a call, they are responsible for escalating the call appropriately according to the Technology Support escalation policy and procedure. ASM's must make sure this policy is correctly followed.

SKILLS/EXPERIENCE REQUIRED:

Must be responsible and exhibit good management skills. Must have good communication and interpersonal skills. Must be punctual and reliable. Knowledge of and ability to support Macintosh and Windows computers at the system level, extensive knowledge of college standard software, as well as a strong desire to learn and to share knowledge with others in a mature and professional manner are also required.

TRAINING PERIOD:

Associate Student Managers have worked as Student Technicians and have successfully completed the Technology Support training program. Further training sessions may be required for advancement and continuing employment in the department. Performance and progress of ASM's are closely monitored by professional staff to ensure successful transition to the increased responsibilities of this position from that of Student Technician.

LIBRARY & INFORMATION SERVICES TECHNOLOGY SUPPORT STUDENT MANAGER (SM)

DUTIES AND RESPONSIBILITIES:

All employees are expected to follow and adhere to LIS Technology Support Student Employment Guidelines.

The student holding this position has full responsibility for managing Technology Support services during evening hours worked. Managers must have extensive knowledge of college standard software and polices and procedures that govern Technology Support. Student Managers must be capable of making decisions and taking responsibility for the safety and security of the Technology Support office and its equipment. In addition, SM's must be committed to ensuring all student staff provide superior customer service to all callers and visitors.

Student Managers are issued a key to the office. Managers must know the procedures and operational policies of Technology Support. Managers must possess management skills and provide on-going training and guidance to students in other positions. Student Managers are responsible for checking the call tracking database throughout every shift to assure proper data entry as well as verify closed calls. Managers oversee one to three other student employees and will be expected to help with the performance evaluation of those students. Mangers must also write up and speak with students who are absent or late for their shifts. Managers are expected to attend all Manager meetings. Student employees at this level may be asked to participate in the development of departmental policy.

Student staff members regularly handle confidential and/or sensitive information and are expected to handle it responsibly. Failure to do so will result in immediate termination of employment.

All Technology Support employees work to achieve the common goal of being able to resolve all calls as quickly as possible, in a professional and courteous manner. If a student employee is not able to resolve a call, they are responsible for escalating the call appropriately according to the Technology Support escalation policy and procedure. SM's must make sure this policy is correctly followed.

SKILLS/EXPERIENCE REQUIRED:

Must be responsible, and exhibit good management skills. Must have good communication and interpersonal skills. Must be punctual and reliable. Knowledge of, and ability to support Macintosh and Windows computers at the system level, extensive knowledge of college standard software, as well as a strong desire to learn and to share knowledge with others in a mature and professional manner are also required.

LIBRARY

TECHNICAL SERVICES ASSISTANT I

The Technical Services Assistant I is responsible for the pick-up and drop-off of incoming and outgoing mail to and from the Wheaton Post Office throughout the day. This student opens, sorts and distributes all incoming mail. In addition to mail responsibilities, the Technical Services Assistant I is primarily responsible for the timely check-in of daily newsprint both national and international, and must pay close attention to detail to ensure that the library database is accurate and up-to-date.

TECHNICAL SERVICES ASSISTANT II

The Technical Services Assistant II is an integral member of the Technical Services Team; splitting their time between three departments - Serials, Cataloging, and Acquisitions. This interdepartmental position requires the ability to juggle tasks, set priorities, and work independently. The Technical Services Assistant II is expected to be motivated and dependable, and willing to work on special projects as necessary.

The Technical Services Assistant II is responsible for the processing of all formats of incoming mail, and picking up and delivering mail to the Wheaton Post Office throughout the day.

Duties in the Serials Dept. include receipt and check-in of a high volume of newsprint, stamping, and taping in a timely manner to ensure quick access for our library patrons. This position is responsible for preparing all incoming periodicals and microfilm/fiche for final check-in by the Serials staff, and verifying invoices/packing slips for new books titles received. Attention to detail a must.

Working along side the Cataloging Dept. staff, the Technical Services Assistant II processes new books so that they can be forwarded on to faculty, 2-hour reserve assignments, and library patrons without delay. This student is trained in the importance of special gift fund plating to ensure each individual donor is acknowledged. They are responsible for the quick turn-around of all newly cataloged books, using processing guidelines provided by the Cataloging staff.

The Technical Services Assistant II assists the Acquisitions Dept. with day-to-day operations, filing, searching and providing clerical duties as needed. May assist, monthly, with the sorting and distribution of Choice Cards to faculty members campus wide. Will be trained to assist with special projects as needed.

TECHNICAL SERVICES ASSISTANT III

In addition to the above responsibilities, this student assists interdepartmental supervisors with the ongoing training of new students. Additional requirements for this position include a minimum of one year of service within the library. This student must enjoy working both independently and as part of a team.

MEDIA SERVICES (CLASSROOM MEDIA, VIDEOTAPING, PA SYSTEMS)

MEDIA SERVICES ASSISTANT LEVEL I
SEO >> LIS TECHNOLOGY

GENERAL DESCRIPTION:

This position provides front-line support for Media Services, classroom technology and other media-equipped rooms on campus. The Media Services department supports academic classes, events, conferences, and lectures.

DUTIES:

  • Setting up and retrieving audio/visual equipment throughout the campus for use in the classroom, meetings, and events (video, projection, setting up PowerPoint presentations, SKYPE webcams or microphone/audio systems for lectures)
  • Lending of audio/video equipment to faculty and students
  • Answering and documenting x5600 calls for classroom support, and dispatching Media Services staff to address the problem in the classroom.
  • Walking to various buildings throughout the campus
  • Learning the location of all classrooms supported by Media Services and which keys open each room
  • Learning various computer databases (FileMaker Pro, Resource25)
  • Knowing how to manage the office when supervisors are out on assignment
  • Filing/documentation
  • Tagging and engraving new equipment and adding it to FileMaker Pro database
  • Picking up films in the library and assisting film showings
  • Opening and closing classrooms in early morning and late evening shifts
  • Utilizing OnCourse (if unable to make a shift)

EXPERIENCE/SKILLS REQUIRED:

  • Outstanding, professional customer service skills
  • Reliability and dependability
  • Initiative and enthusiasm
  • Communication skills, with ability to work in teams as well as individually
  • Time management skills
  • Interest in developing technical and troubleshooting skills
  • On-the-job training is provided

DAYS/HOURS PER WEEK: 6 hours

DEPARTMENT: LIS Technology

CONTACT:
Ellen Kane
Director of Media Services
kane_ellen@wheatoncollege.edu
(508) 286 - 3806

MEDIA SUPPORT ASSISTANT II

The Media Support Assistant II provides front-line user support for Media Services, lending of audio video equipment to faculty, staff and students (video, still cameras and audio recorders), answers and documents x5600 calls for classroom support, and dispatches media services staff to address the problem in the classroom

MEDIA SUPPORT ASSISTANT III

The Media Support Assistant III provides front-line user support for Media Services. In addition to performing all the tasks of a Media Support Assistant II, they set-up and retrieve audio-visual equipment throughout the campus for use in the classroom, meetings, and events, become proficient in duplicating programs in various formats (digital to digital, VHS to digital, recording programs from satellite feed), and operate a video camera for performances and events on campus.

MEDIA SUPPORT SPECIALIST IV

The Media Support Specialist IV provides front-line support for Media Services. In addition to all the tasks of a Media Support Assistant III, the Media Support Specialist IV videotapes major lectures and performances on campus, trains faculty, staff, and fellow employees in the operation of AV equipment, keeps up to date equipment inventory, operates sound systems for PA and recording, and participates in peer training.

The Media Support Specialist IV requires outstanding public-service skills and reliability, along with the aptitude and interest to develop technical and troubleshooting skills. Students holding this position possess the knowledge and willingness to follow and implement LIS policy and procedures. Students are also be responsible for knowing emergency procedures, including evacuation of the building, and must be capable of monitoring public areas when staff members are not on duty.

OFFICE SERVICES (POST OFFICE, COPY CENTER)

COPY CENTER ASSISTANT

GENERAL DESCRIPTION:

Assists with daily office operation as determined by supervisor. Responsibilities may include, but are not limited to assisting staff in a variety of clerical tasks and/or print services duties.

DUTIES:

  • Performs various clerical duties i.e. filing, copying, running errands, answering telephone
  • Operates copy machines
  • Collates, staples, and binds documents
  • Assists student/faculty/staff with copy machine use
  • Other duties as assigned

EXPERIENCE/SKILLS REQUIRED:

  • strong communication and organizational skills
  • attention to detail
  • ability to read, count, and write with accuracy
  • adept at following both verbal and written instructions
  • ability to read, write, speak, and comprehend English fluently
  • ability to complete all tasks assigned in an accurate, prompt and thorough manner
  • proficient in MS Office applications

DAYS/HOURS PER WEEK: Varied

MAILROOM/OFFICE SERVICES ASSISTANT

DESCRIPTION OF DUTIES:

Sorts and places mail in campus mailboxes. Delivers packages to the Wheaton community. Assists with Office Services activities when needed (i.e. stapling, collating, help with fax machine and copiers). Must be reliable and friendly, with excellent interpersonal skills.

Precision for making slides. An introductory art history course is required, upper level art history courses preferred. Art History majors/minors are preferred.

STUDENT MAIL CLERK

GENERAL DESCRIPTION:

Responsible for a variety of duties to include receiving, sorting, processing, and distributing incoming and outgoing mail for the Wheaton community.

Performs other duties as required.

DUTIES:

  • Receives, sorts, and distributes all incoming mail to mailboxes
  • Receives, sorts, and distributes all incoming packages
  • Assists staff in processing outgoing mail
  • Provides customer service and delivery of packages at Service Window
  • Locates proper addresses and makes corrections for misdirected mail; forwards student mail according to USPS regulations
  • Performs other duties as required

EXPERIENCE/SKILLS REQUIRED:

  • strong communication and organizational skills
  • attention to detail
  • skill in following both verbal and written instructions
  • ability to read, write, speak, and comprehend English fluently

DAYS/HOURS PER WEEK:

Varied

CONTACT:

Fran Weldon

Supervisor, Office & Campus Mail Services

(508) 286-3836

Weldon_fran@wheatoncollege.edu

 

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